PLEASE READ THESE TERMS OF USE IN THEIR ENTIRETY BEFORE USING THIS SITE. IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THESE TERMS OF USE, DO NOT USE THE SITE.


 

1. ABOUT THESE TERMS OF USE

1.1. These Terms of Use have been drafted in the English language. Any translation into another language is only for the convenience of the reader. In the event of any conflict or inconsistency, the English language version shall prevail over any translated version.

1.2. These Terms of Use govern your (referred to as “you”, “your”, “yourself”, “user”, “users”, “customer”, or “customers”) activity with ‘VL Entertainment Limited’ (referred to as “Jet10”, “Company”, “we”, “us”, or “our”).

1.3. Jet10, its parents, subsidiaries, and affiliates (“Company Entities”), and the directors, officers, employees, and other representatives of each of them (“Company Officers”), are collectively referred to as the "Company Entities and Officers”.

2. INTERPRETATION

2.1. In these Terms of Use, the following words shall have the following meanings:

“Account” shall have the meaning set out in paragraph 3.4;

“Account Details” shall have the meaning set out in paragraph 15.1;

“Administration Fee” shall have the meaning set out in paragraph 15.5.1;

“Applicable Laws” shall have the meaning set out in paragraph 10.4.5;

“Bet” or “Betting” shall have the meaning set out in paragraph 8.1;

“Bonus” or “Bonuses” shall have the meaning set out in paragraph 18.1.1;

“Cash Out” shall have the meaning set out in paragraph 22.1;

“CDD” shall have the meaning set out in paragraph 10.7.;

“Company Entities” shall have the meaning set out in paragraph 1.3;

“Company Officers” shall have the meaning set out in paragraph 1.3;

“Company Entities and Officers” shall have the meaning set out in paragraph 1.3;

“Cookies” shall have the meaning set out in paragraph 9.1;

“Criminal Activity” shall have the meaning set out in paragraph 23.1;

“Deposit” shall have the meaning set out in paragraph 17.1;

“Deposit Limit” shall have the meaning set out in paragraph 16.1.4;

“Dormant Accounts” shall have the meaning set out in paragraph 15.5;

“EDD” shall have the meaning set out in paragraph 10.7.;

“End User Licence Agreement” shall have the meaning set out in paragraph 28.3;

“Errors” shall have the meaning set out in paragraph 29.3;

“Fraudulent Practice” shall have the meaning set out in paragraph 23.2;

“Intellectual Property” shall have the meaning set out in paragraph 36.1;

“IOM GSC” means the Isle of Man Gambling Supervision Commission;

“Monies” shall have the meaning set out in paragraph 8.2;

“PEP” shall have the meaning set out in paragraph 10.7;

“Period Self-Exclusion” shall have the meaning set out in paragraph 16.1.2;

“Permanent Self-Exclusion” shall have the meaning set out in paragraph 16.1.1;

“Personal Information” shall have the meaning set out in paragraph 10.2;

“Prohibited Behaviours” shall have the meaning set out in paragraph 23.4;

“Prohibited Content” shall have the meaning set out in paragraph 36.5;

“Prohibited Jurisdiction” shall have the meaning set out in paragraph 13.1;

“Problems” shall have the meaning set out in paragraph 29.1;

“Registered Address” shall have the meaning set out in paragraph 6.1;

“Relevant Age” shall have the meaning set out in paragraph 10.4.2;

“RNG” shall have the meaning set out in paragraph 8.1;

“Services” shall have the meaning set out in paragraph 8.1;

“Site” shall have the meaning set out in paragraph 3.2;

“Successful Account Cancellation Notice” shall have the meaning set out in paragraph 26.6;

“Time-Out” shall have the meaning set out in paragraph 16.1.3;

“Third-Party Software” shall have the meaning set out in paragraph 28.3;

“Transactions” shall have the meaning set out in paragraph 26.2.1;

“Unfair Advantage” shall have the meaning set out in paragraph 23.3;

“Use” shall have the meaning set out in paragraph 3.2;

“User Content” shall have the meaning set out in paragraph 36.4;

“Using” shall have the meaning set out in paragraph 3.2;

“Verification Checks” shall have the meaning set out in paragraph 11.1.2;

“Verification Documents” shall have the meaning set out in paragraph 11.1.3;

“Winnings” shall have the meaning set out in paragraph 17.14.4;

“Withdraw” shall have the meaning set out in paragraph 21.3;

“Withdrawal” shall have the meaning set out in paragraph 21.3;

“Your Account” shall have the meaning set out in paragraph 3.4; and

“Your Devices” shall have the meaning set out in paragraph 9.2.

2.2. In these Terms of Use reference to the singular shall include references to the plural and vice versa. Headings are for convenience only and shall not affect interpretation.

2.3. In the event of any inconsistency between these Terms of Use with any document referenced herein, these Terms of Use shall prevail.

3. THE APPLICATION OF THESE TERMS OF USE

3.1. These Terms of Use are in effect as of 19/07/2022

3.2. These Terms of Use, TOGETHER WITH the
Privacy Notice and the Betting Rules, ALL govern the terms and conditions which apply between you and us when you are accessing and/or using (collectively referred to as “using” or “use”) our platform located at www.jet10.io, including any of the products and/or services on our platform (collectively referred to as the “Site”).

3.3. These Terms of Use form a legally binding agreement between you and us.

3.4. By using the Site, including, without limitation, opening an account on www.jet10.io (“Your Account” or “Account”):

3.4.1. You confirm and agree to the use of electronic communications in order to enter into legally binding contracts and, to the extent permitted by law, waive any applicable rights requiring signature by hand.

3.4.2. YOU CONFIRM AND AGREE TO BE BOUND BY THESE TERMS OF USE.

3.5. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS OF USE, DO NOT USE THE SITE.

3.6. In order to provide the Services, we may use the assistance of other companies, which may include companies within our group of companies or independent suppliers. To this extent we may have to provide those third parties with your details but will only do so subject to all applicable data protection laws. We will never share your details with independent suppliers for marketing purposes unless you give us prior consent to do so. Information on how we use your details can be found in our Privacy Notice.

3.7. The Privacy Notice is to assist you in understanding how we process your personal data and why. It provides that we comply with Applicable Data Protection Laws which means the Data Protection Act 2018, the Data Protection (Application of the GDPR) Order 2018, the Data Protection (Application of the LED) Order 2018 and the GDPR and LED Implementing Regulations 2018 (as amended from time to time). “GDPR” means the General Data Protection Regulation 2016/679 and “LED” means the Law Enforcement Directive (EU) 2016/680, each of the European Union (as amended from time to time).

4. CHANGES TO THESE TERMS OF USE

4.1. These Terms of Use were last amended on 19/07/2022.

4.2. We may need to amend these Terms of Use from time to time for a number of reasons, including, without limitation, for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the link in the footer section of the Site.

4.3. Where we wish to make substantial changes to these Terms of Use, we will give you as much prior notice of such changes as is reasonably practicable via one of the following methods:

4.3.1. Email (to the email address registered with Your Account);

4.3.2. A notice on the Site.

4.4. We reserve the right to make minor or insubstantial changes to these Terms of Use and may not give you any notice of such changes. As such, you are advised to review these Terms of Use through the link in the footer section of the Site on a regular basis for the latest version of these Terms of Use and ensure you are familiar with them. YOUR CONTINUED USE OF THE SITE AFTER THESE CHANGES HAVE BEEN MADE SHALL BE DEEMED AS YOUR ACCEPTANCE OF THE CHANGES.

4.5. We may, at our discretion, invite you to accept any new Terms of Use by clicking on “yes” or “I accept”, checking a ‘tick box’, or any other similar method of confirmation by you. If you provide us with an acknowledgement aforementioned, or if you continue to use Your Account, or otherwise use the Site following notification of a change to the Site, YOU SHALL, FROM SUCH TIME, BE DEEMED TO HAVE ACCEPTED, AND BE BOUND BY, THE NEW TERMS OF USE.

4.6. If any change of these Terms of Use is unacceptable to you, you may cease from using the Site and cancel Your Account.

5. BREACHES OF THESE TERMS OF USE

5.1. We may suspend or close Your Account if you breach any of your obligations under these Terms of Use.

5.2. In case of your material breach of any of the provisions of these Terms of Use, as determined by us in our sole and absolute discretion, we reserve all our rights and remedies against you under these Terms of Use and at law. Further, we reserve the right to retain any outstanding funds from you as a guarantee of your obligations hereunder and/or any liability arising from the said breach of these Terms of Use.


 

6. OUR COMPANY

6.1. ‘VL Entertainment Limited’ is established in the Isle of Man with registered number 018736V, and has a registered office located at Peveril Buildings, Peveril Square, Douglas, Isle of Man, IM99 1RZ (“Registered Address”).

6.2. We provide the Site for you to participate on, located at
www.jet10.io.

6.3. If you have any questions about these Terms of Use, please contact us at: [email protected] or by post directed to ‘VL Entertainment Limited’ at our Registered Address.

6.4. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication.

7. OUR LICENCE AND CUSTOMER FUNDS

7.1. We are licenced by the IOM GSC to undertake online betting and online gaming under a licence issued on the 19th of October 2021.

7.2. In accordance with the requirements of the IOM GSC’s regulations on the protection of customer funds, we are obliged to inform you about what happens to funds we hold on account for you.

7.3. Any funds held in Your Account will be held by us for you in a segregated client account with our bank which is wholly separate from other company funds. This means that steps have been taken to protect customer funds by ensuring that they have been ring-fenced and not mixed with funds in any other company accounts we hold and thus do not form part of our assets in the event of insolvency and are therefore protected from creditors.


 

8. OVERVIEW

8.1. The Site is a platform where we host various online gambling products including but not limited to sportsbook, Random Number Generator (“RNG”) casino games, live casino games, and virtual sports (“Services”) approved by the IOM GSC for wagering with real money (“Betting”).

8.2. “Monies” shall mean any real funds - deposit, profit or withdrawal

9. USE OF COOKIES ON THE SITE

9.1. You should note that personal information and data may be automatically collected and stored during your use of the Site through the use of Cookies. A "Cookie" is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use Cookies to keep track of your browsing patterns and to build up a demographic profile. By monitoring such patterns and collating the captured data we are able to improve our service to you.

9.2. If you object to Cookies or want to delete any Cookies that are already stored on the devices you are using in order to use the Site (“Your Devices”), we recommend that you follow the instructions for deleting existing Cookies and disabling future Cookies on your file management and internet browsing software. Further information on deleting or controlling Cookies is available within our Privacy Notice or at www.aboutcookies.org. Please note that by deleting our Cookies or disabling future Cookies you may not be able to access certain areas or features of the Site.


 

10. OPENING YOUR ACCOUNT


10.1. To undertake any deposit, withdrawal, and transaction on the Site, you must first register on the Site and open an Account.


10.2. In order to open an Account, you will be asked to provide us with your first name, last name, date of birth, residential address, email address, telephone number, username, and password. (“Personal Information”). Anonymous or nominal Accounts are not permitted.


10.3. You agree to provide all the relevant Personal Information to us on opening of Your Account. For information relating to our collection of and processing of your Personal Information, please refer to our Privacy Notice.


10.4. In opening an Account with us, you warrant that:


10.4.1. You agree that your use of the Site is at your sole risk and further understand and agree that you may lose money by participating in Betting on the Site, and you accept full responsibility for any such loss by using the Site;


10.4.2. You are over 18 years of age and above the age at which gambling and gaming activities are legal under the law or jurisdiction that applies to you (“Relevant Age”);


10.4.3. Gambling and gaming are not illegal under the law or jurisdiction in which you reside;


10.4.4. You are not excluded by any sanctions against you, nor currently self-excluded from gambling and gaming, whether on the Site, and/or from other gambling and gaming activities;


10.4.5. You accept and acknowledge that you are solely responsible for understanding and complying with any laws and regulations applicable to your use of the Site under the law of your jurisdiction in which you reside (“Applicable Laws”);


10.4.6. You are opening an Account for your own personal use;


10.4.7. You are not opening an Account on behalf of a business or legal entity;


10.4.8.You will not operate an Account on behalf of a business or legal entity;


10.4.9. You have not previously had an Account closed by us for any reason; and


10.4.10. You do not already have an Account on the Site.


10.5. It is a condition of your opening an Account, and of your use of the Account and the Site, that you warrant and represent to us that you are over the age of 18, and that you have the mental capacity to take responsibility for your own actions and can enter into a legally binding agreement with us. It will be an offence for you to participate in gambling and gaming if you are under 18 years of age.


10.6. YOU MAY ONLY OPEN ONE (1) ACCOUNT WITH US. ANY ADDITIONAL ACCOUNTS THAT ARE OPENED MAY, IN OUR SOLE AND ABSOLUTE DISCRETION, BE CLOSED BY US IN ACCORDANCE WITH PARAGRAPHS 26.1, 26.4, and 26.5.


10.7. We reserve the right to conduct processes and procedures to verify identify (“CDD”) and, where applicable, conduct Enhanced Due Diligence (“EDD”) measures on customers, and includes requirements and obligations in relation to Politically Exposed Persons, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence (“PEP”) and sanctioned individuals.


10.8. We will make provision, on a risk-sensitive basis, to respond to any attempt to gamble by any qualifying PEP. Readily identifiable family and associates of such persons will also be considered PEPs.


10.8.1. A risk-based approach will be applied based on the value and scale of gambling and the location of PEP. While we respect and honour the confidentiality of our customers, we are committed to undertaking thorough due diligence.


11. YOUR IDENTITY AND VERIFYING YOUR IDENTITY


11.1. By accepting these Terms of Use:


11.1.1. You warrant that the Personal Information that you supply when opening Your Account are correct;


11.1.2. You authorize us to undertake any such verification checks from time to time as we may require ourselves and/or may be required by third parties, including, but not limited to, regulatory bodies, to confirm the Personal Information that you provide to us (“Verification Checks”);


11.1.3. You acknowledge that we are required under the laws of Isle of Man to obtain Verification Documents and such other verification as we may require, and you agree that we may have to contact you and ask you to provide further information and documents, that provides information of your identity and/or source of wealth and funds, which may include, without limitation, proof of address, utility bills, bank details, bank statements and bank references (“Verification Documents”) to us directly, in order to complete the Verification Checks, in relation to any deposits that you are making and/or have made into Your Account, and/or in relation to any withdrawals that you are making and/or have made from Your Account, and we will be entitled to require that you provide us with Verification Documents certified and/or notarized in accordance with the applicable law of your jurisdiction of residence;


11.1.4. You agree that we may reperform Verification Checks for regulatory, security, and/or other business reasons; and


11.1.5.You agree that, in accordance with our Privacy Notice, we may utilize the services of third parties to validate the information, which may include Verification Documents, that you provide to us, and you consent to the Verification Checks being made by or with these third parties.


11.2. You agree that until such information as required in paragraph 11.1.3, or other such information as is requested by us, has been supplied to our satisfaction, we may suspend Your Account and prevent any activity to be undertaken by you in relation to Your Account, and we may, WHERE WE REASONABLY BELIEVE THAT DELIBERATELY INCORRECT INFORMATION HAS BEEN PROVIDED BY YOU, YOUR ACCOUNT MAY BE CLOSED BY US IN ACCORDANCE WITH PARAGRAPHS 26.1, 26.4, and 26.5.


12. YOUR AGE


12.1. IT WILL BE AN OFFENCE FOR PERSONS UNDER THE RELEVANT AGE TO USE THE SITE. YOU ARE REQUIRED TO AND ARE RESPONSIBLE FOR ENSURING THAT YOU COMPLY WITH ANY LAWS APPLICABLE TO GAMBLING AND GAMING IN YOUR JURISDICTION OF RESIDENCE. WE ARE NOT RESPONSIBLE FOR ANY ACTION WHICH MAY ARISE FROM YOUR USE OF THE SITE IN A JURISDICTION WHERE GAMBLING AND/OR GAMING MAY BE ILLEGAL.


12.2. You will be required to provide an ID document for age verification purposes within 30 days of the documents being requested. If we have reason to suspect that you are not of the Relevant Age, then we may suspend Your Account until such time that we are able to confirm that you are the Relevant Age.


12.3. TAKE NOTICE that if you are subsequently proven to have been under the Relevant Age at the time you made any gambling or gaming transactions with us, then:


12.3.1. Your Account will be closed in accordance with paragraphs 26.1, 26.4, and 26.5;


12.3.2. ALL TRANSACTIONS, INCLUDING WITHOUT LIMITATION, DEPOSITS, BONUSES, AND WITHDRAWALS, MADE WHILST YOU WERE UNDER THE RELEVANT AGE WILL BE MADE VOID, and all related real Monies deposited by you will be returned to the payment option used for the deposit of such Monies, whereby Your Account will be returned to a neutral position.


12.3.3. ANY BONUSES which you have accrued but have not yet been converted into Monies during such time when you were under the Relevant Age WILL BE FORFEITED by you; and


12.3.4. ANY MONIES which you have accrued FROM BONUSES during such time when you were under the Relevant Age WILL BE FORFEITED by you (and will be deducted from the amount of any deposit returned under paragraph 12.3.2), and you will return to us on demand any such Monies which have been withdrawn from Your Account.


13. LOCATION


13.1.If a country, territory, or jurisdiction is not listed as an option under the ‘Address’ section of our account registration form, this means that it is a prohibited jurisdiction (“Prohibited Jurisdiction”).


13.2. YOU MUST NOT USE THE SITE IF YOU ARE RESIDENT IN A PROHIBITED JURISDICTION AND/OR FROM WITHIN A JURISDICTION THAT PROHIBITS GAMBLING AND/OR GAMING.


13.3. The availability of the Site does not constitute an invitation by us to use the Site in any jurisdiction that prohibits gambling and/or gaming.


13.4. YOU ARE REQUIRED TO AND ARE RESPONSIBLE FOR ENSURING THAT YOU COMPLY WITH ANY LAWS APPLICABLE TO GAMBLING AND/OR GAMING IN YOUR JURISDICTION OF RESIDENCE. WE ARE NOT RESPONSIBLE FOR ANY ACTION WHICH MAY ARISE FROM YOUR USE OF THE SITE IN A JURISDICTION WHERE GAMBLING AND/OR GAMING MAY BE ILLEGAL.


13.5. If we have reason to suspect that you are using the Site while resident in a Prohibited Jurisdiction, then we may suspend Your Account in accordance with paragraphs 26.1, 26.2, and 26.3, until such time that we are able to confirm that you are not resident in a Prohibited Jurisdiction.


13.6. If you are subsequently proven to be resident in a Prohibited Jurisdiction at the time you made any gambling and/or gaming transactions with us, then:


13.6.1. Your Account may be closed in accordance with paragraphs 26.1, 26.4, and 26.5;


13.6.2. ALL TRANSACTIONS MADE WHILST YOU WERE RESIDENT IN A PROHIBITED JURISDICTION MAY BE MADE VOID, and all related Monies deposited by you MAY BE FORFEITED by you, and you will return to us on demand any such Monies which have been withdrawn from Your Account;


13.6.3. ANY BONUSES which you have accrued but have not yet been converted into Monies during such time when you were resident in a Prohibited Jurisdiction MAY BE FORFEITED by you; and


13.6.4. ANY MONIES which you have accrued FROM BONUSES during such time when you were resident in a Prohibited Jurisdiction MAY BE FORFEITED by you, and you will return to us on demand any such Monies which have been withdrawn from Your Account.


13.7. For the avoidance of doubt, we reserve the right to block any transaction from any jurisdiction, and to apply geo-blocking to any jurisdiction at our sole and absolute discretion.


14. PROHIBITED JURISIDICTIONS


14.1. Jet10 enforce the following rules regarding the jurisdictions of their customers.


14.1.1. Customers from the following countries/territories are restricted from registering on the Site: Afghanistan, Albania, Argentina, Armenia, Australia and its outlying territories, Austria, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, China, Colombia, Croatia, Czech Republic, Denmark, Estonia, France and its outlying territories, Germany, Greece, Hungary, India, Iran, Iraq, Ireland, Italy, Latvia, Morocco, Netherlands and its outlying territories, Ontario (Canada), Pakistan, Panama, Phillppines, Poland, Portugal, Romania, Russian Federation, Slovakia, Spain, Sweden, Switzerland, South Africa, Türkiye, United Kingdom and its outlying territories, Ukraine, United Arab Emirates, United States of America and its outlying territories, and any other country not available on the registration form.


14.2. Jet10 also enforce the following rules regarding the restrictions outlined by their partners.


14.2.1. All NetEnt Casino Games may not be offered in the following jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.


14.2.2. The following NetEnt Branded Games (if available on the website) have some further restrictions in addition to the jurisdictions listed in 14.2.1:


14.2.2.1. Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Türkiye, Ukraine.


14.2.2.2. Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Türkiye, Ukraine, United States of America.


14.2.2.3. Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.


14.2.2.4. Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.


14.2.2.5. Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Türkiye, Saudi Arabia.


14.2.3. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Türkiye and Ukraine.


14.3. Any attempt to circumvent the restrictions on play by any customers located in a Prohibited Jurisdiction, is a breach of these Terms of Use. An attempt at circumvention includes, but is not limited to, manipulating the information used by us to identify your location and providing us with false or misleading information regarding your location or place of residence. Any such attempt will entitle us to take such steps as we deem appropriate including, without limitation, seizing the funds in Your Account.


15. MAINTAINING YOUR ACCOUNT


15.1. The Personal Information that you provide to us when opening an Account, and any other information in Your Account, will be associated with Your Account (“Account Details”). You must treat your Account Details as confidential and must NOT disclose them to any third-party.


15.2. It is your responsibility to ensure that your Personal Information is kept up-to-date in Your Account. You may update your Personal Information as required from time-to-time by contacting us at [email protected]


15.3. For security purposes, we may require you to change your Account Details from time to time. We may suspend Your Account in accordance with paragraphs 26.1, 26.2, and 26.3, if we have reason to believe that there is likely to be a breach of security or misuse of the Site. We may, at our sole and absolute discretion, change your Account Details on prior notice to you.


15.4. It is your responsibility to maintain an active Account with us. To maintain an active Account, you must log into the Site at least once in any twelve (12) month period.


15.5. We will review our User Database periodically to identify any Accounts that have not been active for a twelve (12) consecutive month period, irrespective of whether the Accounts may contain Monies that may still be available for withdrawal (“Dormant Accounts”). If Your Account is identified as being a Dormant Account, we will attempt to contact you through your email address provided by you in your Account Details.


15.5.1. IF YOU DO NOT RESPOND TO US AND ESTABLISH CONTACT WITH US BY THE SAME MEANS AS WE HAD ATTEMPTED TO CONTACT YOU BY WITHIN ONE (1) MONTH AFTER WE HAVE IDENTIFIED YOUR ACCOUNT AS A DORMANT ACCOUNT, YOU WILL BE CHARGED AN INACTIVITY FEE OF €5 (OR CURRENCY EQUIVALENT) (“Administration Fee”).


15.5.2. IF YOUR ACCOUNT REMAINS DORMANT, AN ADMINISTRATION FEE WILL CONTINUE TO BE APPLIED ON A MONTHLY BASIS UNTIL YOUR ACCOUNT REACHES ZERO BALANCE, AT WHICH TIME YOUR ACCOUNT MAY BE CLOSED IN ACCORDANCE WITH PARAGRAPHS 26.1, 26.4, AND 26.5, AND YOU AGREE TO FORFEIT ANY AND ALL CLAIMS AGAINST US.


15.6. YOU SHALL BE RESPONSIBLE FOR ANY MISUSE AND/OR UNAUTHORISED DISCLOSURE OF YOUR ACCOUNT DETAILS. IF YOU ARE CONCERNED THAT YOUR ACCOUNT DETAILS HAVE BEEN DELIBERATELY OR UNINTENTIONALLY DISCLOSED TO A THIRD-PARTY, OR THAT YOUR ACCOUNT HAS BEEN ACCESSED BY ANY THIRD-PARTY WITHOUT YOUR KNOWLEDGE OR CONSENT, YOU MUST NOTIFY US IMMEDIATELY AT [email protected] TO CANCEL YOUR ACCOUNT. SUBJECT TO ANYTHING TO THE CONTRARY IN THESE TERMS OF USE, ANY ACTIVITY ON YOUR ACCOUNT WILL BE CONSIDERED VALID AND BINDING TO YOU AND US.


16. RESPONSIBLE GAMBLING AND GAMING


16.1. If you wish to restrict your transactions on the Site, we provide:


16.1.1. A voluntary permanent self-exclusion policy (“Permanent Self-Exclusion”), which enables you to cancel Your Account in accordance with paragraphs 26.6, 26.7, 26.8, 26.9, and 26.10. In such an instance, you will never be able to create an Account on the Site permanently;


16.1.2. A voluntary period-based self-exclusion policy (“Period Self-Exclusion”), which enables you to restrict your access and use of Your Account in accordance with paragraphs 26.11, 26.12, and 26.13, which includes, but is not limited to, logging into Your Account, Betting, and participating in the Services on the Site, for a period of six (6) months, one (1) year, three (3) years, or five (5) years;


16.1.3. A voluntary time-out policy (“Time-Out”), which enables you to restrict your access and use of Your Account, which includes, logging into Your Account, Betting, and participating in the Services on the Site, for a period of 24 hours, 48 hours, one (1) week or (one) 1 month;


16.1.4. A voluntary deposit limit policy (“Deposit Limit”), which enables you to restrict the amount that you may deposit to Your Account within a recurring time period of 24 hours, one (1) week, or one (1) month.


16.2. The Permanent Self-Exclusion, Period Self-Exclusion, Time-Out, and Deposit Limit Decrease periods will come into effect immediately after you have confirmed on the site that you wish to opt-in, or as soon as reasonably possible after you have confirmed with us via mail, telephone or chat. If we cannot, for any reason, comply with a request to apply a restriction when the request is received, we will notify you that this is so, and inform you when the restriction will take effect. As part of the Permanent Self Exclusion, Period Self-Exclusion, and Time-Out process, you will no longer be informed of any future events, offers and promotions run by us.


16.3. Once Your Account has been self-excluded from your opting-in to the Permanent Self-Exclusion, you will NEVER be able to reactivate the Account and/or open an Account with us under any circumstances.


16.3.1. You will inform us immediately if you enter into a self-exclusion agreement with any gambling operator or authority. At this point your Jet10 account will be permanently closed immediately.


16.4. Once Your Account has been self-excluded from your opting-in to the Period Self-Exclusion and/or Time-Out, you will NOT be able to reactivate the Account under any circumstances until the expiry of the period chosen.


16.4.1. At the expiry of the Period Self-Exclusion period, you may be entitled to re-commence use of Your Account by contacting our customer service team at [email protected] There will be a cooling-off period of 24 hours before Your Account becomes activated.


16.4.2. At the expiry of the time-out period, you will be entitled to re-commence use of Your Account automatically.


16.5. Once Your Account has been limited from your opting-in to the Deposit limit, you will NOT be able to deposit an amount that exceeds the restricted amount within the time period. This is a recurring restriction that will continually refresh and apply for every recurring time period.


16.5.1. There will be a cooling-off period of 7 days for any request to increase the amount specified in the Deposit Limit once you are opted into the Deposit Limit.


16.5.2. Any request to decrease the amount specified in the Deposit Limit will take effect immediately.


16.5.3. You will NOT be able to opt-out of the Deposit Limit once you have opted-in and may only increase and decrease the amount specified in the Deposit Limit.


16.6. For the avoidance of doubt, opening of multiple Accounts is specifically prohibited for any reason.

 

17. DEPOSITING MONIES INTO YOUR ACCOUNT

17.1. A deposit occurs when you add Monies into Your Account through a payment to us (“Deposit”). The details on how to Deposit Monies into Your Account can be found at the FAQ section of the Site.

17.2. Each Deposit must be wagered at least once.

17.3. By accepting these Terms of Use, you warrant that you are the rightful owner of all of the Monies that you Deposit in Your Account.

17.4.It is forbidden to Deposit Monies into Your Account from ill-gotten gains. All transactions will be checked to prevent money laundering and terrorist financing.

17.5.You are required to verify your Personal Information. We reserve the right to use additional procedures and means to verify your identity when effecting Deposits into Your Account.

17.6. All information required to Deposit Monies into Your Account can be found under your profile page by clicking on your username and “Deposit” sections of the Site. You can use any of the methods available to you as specified in these pages. These pages may be amended from time to time. Please note that some of the methods may not be available in some countries.

17.7. ALL DEPOSITS INTO YOUR ACCOUNT MUST BE MADE FROM A PAYMENT OPTION WHERE YOU ARE THE ACCOUNT HOLDER. IF YOU USE A PAYMENT OPTION WHERE YOU ARE NOT THE ACCOUNT HOLDER, WE RESERVE THE RIGHT TO TREAT ANY DEPOSIT INTO YOUR ACCOUNT AS BEING INVALID, AND ANY TRANSACTIONS ARISING FROM SUCH DEPOSIT AS VOID. SUCH DEPOSITS WILL BE RETURNED TO YOUR ACCOUNT WHILE APPLYING ANY ASSOCIATED TRANSFER FEES.

17.8. Depending on the method selected, Deposits can incur charges. For current fees regarding depositing funds, refer to the Payment page of the Site. Your bank may independently charge you for bank wire transfers and other methods of payment.

17.9. IF WE INCUR ANY CHARGE-BACKS, REVERSALS OR OTHER CHARGES IN RESPECT OF YOUR ACCOUNT, WE RESERVE THE RIGHT TO CHARGE YOU FOR THE RELEVANT AMOUNTS INCURRED.

17.10. Subject to anything to the contrary in these Terms of Use, any Deposit made on the Site where the correct Account Details have been used will be considered valid and binding on you and us.

17.11. We do NOT offer credit. All Bets must be supported by sufficient Monies in Your Account. We reserve the right to void any Bets, which may have inadvertently been transacted when the Account does not have sufficient Monies to support the Bet.

17.12. Monies deposited with us in Your Account shall NOT attract interest.

17.13. For the avoidance of doubt, Your Account shall NOT be used by you as a bank account and, SHOULD WE BECOME AWARE OF DEPOSITS INTO AND/OR WITHDRAWALS FROM YOUR ACCOUNT WITHOUT COMMENSURATE PARTICIPATION IN THE SERVICES, WE RESERVE THE RIGHT TO DEDUCT AN ADMINISTRATIVE CHARGE (WHETHER OR NOT WE DECIDE TO SUSPEND AND/OR CLOSE YOUR ACCOUNT).

17.14. Should any Deposit of Monies be credited to Your Account in error, it is your responsibility to inform us without delay at [email protected]

17.14.1. You must return to us any Monies and/or Bonuses credited to you in error.

17.14.2. You must not Bet using Monies and/or Bonuses credited to you in error.

17.14.3. You must not dispose of, including without limitation, withdraw, any Monies and/or Bonuses credited to you in error.

17.14.4. You agree to the return of any Monies, Bonuses, Monies converted from Bonuses (“Winnings”) which you may have withdrawn.

17.15. FOR THE AVOIDANCE OF DOUBT, WE RESERVE THE RIGHT TO VOID ANY BETS TRANSACTED USING MONIES AND/OR BONUSES CREDITED TO YOUR ACCOUNT IN ERROR, AS WELL AS TO VOID ANY WINNINGS ARISING FROM SUCH BETS, AND TO RECOVER SUCH MONIES AND/OR BONUSES BY ACCOUNT ADJUSTMENT AT ANY TIME.

18. BONUSES

18.1. General Bonus Terms and Conditions

18.1.1. We may award bonuses to our customers that are personal and valid only for that particular customer unless stated otherwise (“Bonuses”);

18.1.2. Any Bonus offered to one customer account shall be applicable only once, provided that the Bonus and the terms and conditions do not provide for otherwise. Any Bonus from us is valid only once per customer account, computer household, IP address, and other places with a shared computer (office, library, university, etc.);

18.1.3. Only one active Bonus per customer at a time, per their Personal Information, can be claimed. Duplicate accounts will be closed, and any Winnings obtained unlawfully will be cancelled and removed;

18.1.4. Bonuses cannot be used in conjunction with other Bonus offers, unless otherwise specified by our VIP Managers or exclusively mentioned in the terms and conditions of a certain promotion;

18.1.5. You need to make a Deposit and claim the preferred Bonus in the same day. All casino reload Bonuses are available only on the day of the Deposit;

18.1.6. All sports reload Bonuses can be claimed as soon as the customer’s Bets have been settled and their Deposit amount lost, regardless of the day;

18.1.7. The Bonus terms and conditions may be fulfilled in parts and the Bonus shall be allowed after fulfilment of the respective part of the Bonus terms and conditions provided that this is envisaged in the Bonus offer;

18.1.8. Bonuses claimed by players hiding their deposit on an ongoing game will be retracted and potential withdrawals will be confiscated.

18.1.9. In fulfilment of the Bonus terms and conditions, the customer shall be entitled to freely dispose of their own paid in Monies and not to comply with the Bonus terms and conditions unless the particular Bonus terms and conditions provide for otherwise. All Winnings originating from a Bonus are to be considered Bonus Winnings and no pay-outs of such Winnings will be made until the Bonus terms and conditions are met;

18.1.10. The Bonus shall become valid only if all Bonus terms and conditions are partially, fully, and/or otherwise satisfied as published in the particular Bonus offer;

18.1.11. You have the right to cancel your Bonus. If you wish to have any Bonus credited to you removed, you need to contact us without delay via live chat or at [email protected] before wagering any such Monies including any Deposit connected to the Bonus; If you wish to request a withdrawal before you complete the bonus wagering requirements, then you can cancel your bonus. Keep in mind that the bonus amount and the generated winnings, if any, will be deducted from your overall balance. Bonus calculates bets with real money amount first and then with the bonus amount.

18.1.12. When a withdrawal is requested, Jet10 is entitled to check gaming activity and the player’s identity. If fraud, manipulation, or violation of Terms and Conditions is detected, Jet10 has the right to cancel all bonuses and winnings gained;

18.1.13. Any Customer who fails to fully or partially satisfy the Bonus terms and conditions shall not acquire the right to the Bonus;

18.1.14. We shall reserve the right to remove any Bonus and Winnings that have been obtained by fraud if we suspect that a Bonus offer has been misused;

18.1.15. We shall reserve the right at any time, at our own discretion, to amend the Bonus terms and conditions by giving prior notice on the Site;

18.1.16. If you wish to request a Withdrawal before you complete the Bonus wagering requirements, then you can cancel your Bonus. Keep in mind that the Bonus amount and the generated Winnings, if any, will be deducted from your overall balance. Bonus calculates bets with the real Money amount first and then with the Bonus amount;

18.1.17. When a Withdrawal is requested, we are entitled to check gaming activity and your identity. If fraud, manipulation, or violation of the Bonus terms and conditions are detected, we have the right to cancel all Bonuses and Winnings gained;

18.1.18. If these Bonus terms and conditions are breached or there is evidence that a customer or a group of customers has made a series of Bets that, due to a Bonus, increased earnings, free Bets or other offers, guarantees a profit for the customer, whether individually or part of a group, no matter what the results, we reserve the right to withdraw the Bonus portion of the Bonus offers and to settle the Bets at the correct odds, or to cancel the free Bets and the Bets made from Deposit Bonuses. We also reserve the right to take legal action against the customer or customers involved in such fraudulent behaviour;

18.1.19. We have the right to withdraw any Bonus offer at any stage;

18.1.20. In the event of a dispute, the decision made by our administration is final and non-negotiable;

18.1.21. All sports Bonuses can only be used for sports Betting. If used on casino or live casino, all Winnings will be seized;

18.1.22. All casino or live casino Bonuses can only be used for casino or live casino. If used on sports, all Winnings will be seized;

18.1.23. All casino Bonuses are valid for 7 days from claiming. If wagering is not completed in that period, Bonus Monies and Winnings from Bonus Monies will be void;

18.1.24. All sports Bonuses are valid for 14 days from claiming. If wagering is not completed in that period, Bonus Monies and Winnings from Bonus Monies will be void;

18.2. Wagering on any of the games in the "Table Games Casino" section is restricted for promotions on our Site and have 0% wagering contribution. Wagering on any of them may result in bonus cancellation and seizing of any winnings gained.

18.3. Bets placed on sports events must meet certain conditions to count towards:

18.3.1. Bonus wagering:

18.3.1.1. Single Bets must be of odds of 1.85 or greater.

18.3.1.2. Combo bets must contain at least one selection at odds of 1.85 or greater.

18.3.2. Deposit wagering:

18.3.2.1. Bets must be of odds of 1.05 or greater.

18.3.2.2. Combo bets must contain at least one selection at odds of 1.05 or greater.

18.3.3. The following are restricted for all sports promotions and have 0% wagering contribution:

18.3.3.1. Asian markets, Double Chance Bets, Odd/Even and Under/Over markets;

18.3.3.2. Cashed Out Bets;

18.3.3.3. Multiple Bets with the same selections, regardless of the stake;

18.3.3.4. Bets placed on events on conflicting or opposite outcomes and dependent markets;

18.3.3.5. Bets placed on esports events;

18.3.3.6. Bets placed on virtual sports;

18.3.3.7. Draw no Bet;

18.3.3.8. Void/Cancelled/Draw bets;

18.3.3.9. Bets placed with a Free Bet.

18.4. Free spin or bets terms and conditions

18.4.1. The minimum Withdrawal amount of Winnings from free spins and free bets for a customer is $25 (25€ / CA$35 / NZ$35 / R$140 / 250kr / ¥2,500).

18.4.2. The maximum Withdrawal amount of Winnings from free spins and free bets is $100 (100€ / CA$150 / NZ$150 / R$600 / 1,000kr / ¥10,000). Winnings that exceed that amount will be cancelled; Before instructing a withdrawal, the operator may request the players to make a certain amount of deposit.

18.4.3. For newly registered customers from referral websites the maximum Withdrawal amount of Winnings from free spins and free bets is limited to $25 (25€ / CA$35 / NZ$35 / R$140 / 250kr / ¥2,500. Winnings that exceed that amount will be cancelled. Before instructing a withdrawal, the operator may request the players to make a certain amount of deposit.

18.4.4. Free bets must be of 1.85 odds or higher, but no more than 4.00;

18.4.5. Players are not allowed to place Bets on multiples and esports with the free bets. If such an action is detected, all Winnings will be seized in by us.

18.5. The following general Bonus terms and conditions apply unless otherwise specified by our VIP Managers or exclusively mentioned in the terms and conditions of special Bonus offers:

18.5.1. Non-Deposit Bonuses;

18.5.1.1. Sports: wagering x7 of the Bonus amount received, maximum Withdrawal amount: 5x the amount of Bonus;

18.5.1.2. Casino: wagering x30 of the Bonus amount received, maximum Withdrawal amount: 5x the amount of Bonus.

18.5.2. Cashback Bonuses;

18.5.2.1. Sports: one time wagering required, maximum Withdrawal amount: 10x the amount of cashback received;

18.5.2.2. Casino: one time wagering required, maximum Withdrawal amount: 10x the amount of cashback received.

18.5.3. Reload Bonuses;

18.5.3.1. Sports: wagering x1 the Deposit amount and x7 of the Bonus amount, maximum Withdrawal amount: 30x the amount of Bonus;

18.5.3.2. Casino: wagering x1 the Deposit amount x30 of the Bonus amount, maximum Withdrawal amount: 30x the amount of Bonus.

18.6. Live casino games contributions in percentages:

18.6.1. Sic Bo –0%

18.6.2. Poker – 0%

18.6.3. Card Games – 0%

18.6.4. Blackjack – 0%

18.6.5. Baccarat – 0%

18.6.6. Craps – 0%

18.6.7. Roulette (including live roulette) – 0%

18.7. FOR THE AVOIDANCE OF DOUBT, WE RESERVE THE RIGHT TO VOID ANY BETS PLACED USING MONIES, BONUSES, AND/OR MONIES CONVERTED FROM BONUSES, CREDITED TO YOUR ACCOUNT IN ERROR, AS WELL AS TO VOID ANY WINNINGS ARISING FROM SUCH BETS, AND TO RECOVER SUCH MONIES AND/OR BONUSES BY ACCOUNT ADJUSTMENT AT ANY TIME.

18.8. Jet10 has the right to withdraw any bonus offer at any stage. In the event of a dispute, the decision made by Jet10’s administration is final and non-negotiable.

19. PLACING BETS

19.1. WE RESERVE THE RIGHT TO REFUSE TO ACCEPT THE WHOLE OR PART OF ANY BET PLACED, WITHOUT NOTIFICATION, JUSTIFICATION, AND/OR COMPENSATION, AND IN ANY CIRCUMSTANCE.

19.2. ADDITIONALLY, WE RESERVE THE RIGHT TO REFUSE THE WHOLE OR PART OF ANY BET PLACED, THAT WAS ACCEPTED, BUT THAT WE SUBSEQUENTLY REFUSE TO ACCEPT, WITHOUT NOTIFICATION, JUSTIFICATION, AND/OR COMPENSATION, AND IN ANY CIRCUMSTANCE.

19.3. FOR THE AVOIDANCE OF DOUBT, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO DENY ANY USER FROM PLACING A BET FOR ANY REASON WHATSOEVER, AND IN ANY CIRCUMSTANCE.

19.4. Subject to paragraphs 19.1, 19.2, and 19.3:

19.4.1. We will only accept Bets placed from customers with a valid Account;

19.4.2. You are only deemed to have validly placed a Bet if you are the holder of an Account;

19.4.3. A Bet is deemed as accepted only when it has been accepted by us;

19.4.4. You will not be allowed to cancel or change your Bet once the creation, payment, and submission have been accepted by us;

19.4.5. We are under no obligation to cancel any Bets that have been validly placed and accepted in accordance with these Terms of Use and the Betting Rules;

19.4.6. We may suspend or prohibit further placing of Bets at any time, at our sole and absolute discretion, without prior notice to you;

19.4.7. When a market is suspended, or access to it prohibited, any attempted placement of Bets following the suspension, or access prohibition, will be rejected;

19.4.8. We do not accept any responsibility and/or liability for failure in any equipment or telecommunication that prevents the correct creation, payment, submission, acceptance, record, confirmation, and/or notification of Bets placed;

19.4.9. Bets placed will be accepted up to the start time of an Event. Where an Event time is not published, Bets placed will be accepted up to the advertised start time of such Event. If Bet is inadvertently accepted after the relevant Event start time, the Bet will be void. In such instances, your stake will be refunded to you.

19.4.10. Your Account must have a cleared Monies balance in excess of the relevant Bet in order for you to be able to place this Bet. Otherwise, any attempts place Bets from Your Account will be void.

19.4.11. We reserve the right to void any Bets that had used Monies, Bonus, and/or Monies converted from Bonus credited to Your Account in error, as well as to void any Winnings arising from such Bets, and to recover such Monies, Bonus, and/or Monies converted from Bonuses, by Account adjustment at any time.

19.5. You should follow the instructions provided at the FAQ section of the Site for assistance in how to place Bets;

19.6. It is your responsibility to ensure that the details of any Bet that you place on the Site, is correct in accordance with the relevant Betting Rules.

20. CREDITING WINNINGS INTO YOUR ACCOUNT

20.1. All Winnings will be credited to Your Account as soon as reasonably practicable in accordance with the Betting Rules.

20.2. Should any Winnings, including, but not limited to, Monies and Bonuses, be credited to Your Account in error, it is your responsibility to inform us without delay at [email protected]

20.2.1. You must return to us any Monies and/or Bonuses credited to you in error.

20.2.2. You must not Bet using Monies, Bonuses, and/or Monies converted from Bonuses credited to you in error.

20.2.3. You must not dispose of, including without limitation, withdraw, any Monies, Bonuses, and/or Monies converted from Bonuses credited to you in error.

20.2.4. You agree to the return of any Monies, Bonuses, or Monies converted from Bonuses credited to you in error, which you may have withdrawn.

20.3. FOR THE AVOIDANCE OF DOUBT, WE RESERVE THE RIGHT TO VOID ANY BETS USING MONIES, BONUSES, AND/OR MONIES CONVERTED FROM BONUSES, CREDITED TO YOUR ACCOUNT IN ERROR, AS WELL AS TO VOID ANY WINNINGS ARISING FROM SUCH BETS AND TO RECOVER SUCH MONIES AND/OR BONUSES BY ACCOUNT ADJUSTMENT AT ANY TIME.

21. WITHDRAWING MONIES FROM YOUR ACCOUNT

21.1. By accepting these Terms of Use, you warrant that you are the rightful owner of all of the Monies, including Monies converted from Bonuses, that you Withdraw from Your Account.

21.2. PROVIDED ALL MONIES IN YOUR ACCOUNT ARE CONFIRMED BY US AS CLEARED, ALL VERIFICATION CHECKS HAVE BEEN COMPLETED BY US TO OUR SATISFACTION, AND ANY CONDITIONS OF WITHDRAWAL THAT MAY BE APPLIED TO YOUR ACCOUNT BEING MET, you may request a withdrawal of Monies from Your Account at any time.

21.3. The details on how to withdraw Monies from Your Account (“Withdraw” or “Withdrawal”) can be found under your profile page by clicking your username and “Withdrawal” sections of the Site. Please note that some of the methods may not be available in some countries. Withdrawals from your Account are to be made using the same payment method as was used for the Deposit.

21.4. Subject to anything to the contrary in these Terms of Use, any Withdrawal made on the Site where the correct Account Details have been used will be considered valid and binding to you and us.

21.5. Monies in an Account MUST be withdrawn and/or returned to the owner of the Account and of the owner of the original Monies in the Account (which is the Monies Deposited). Monies are not permitted to be Withdrawn and/or returned to a third-party.

21.6. All Withdrawals from your Account will be credited to your personal financial source. Withdrawals from your Account will be transferred back to the primary source which was used to Deposit. If the Deposit method does not offer a Withdrawal option, we will pay out using a card account or another financial facility that we are satisfied will result in you exclusively receiving the withdrawal.In the event that you have used more than one Deposit method, the Withdrawals will need to coincide with the deposited amounts from each of the payment methods used. If the condition is not met, the Company reserves the right to cancel the withdrawal and request the player to withdraw via the corresponding payment method. All Withdrawals are processed as soon as possible and usually within 48 hours once your Account is fully verified.

21.7. All Withdrawals of Monies are subject to existing Withdrawal rules and regulations. Withdrawals may be subject to Verification Checks and screening for circumvention of these Terms of Use. We reserve the right to carry out such verification procedures regardless of the Withdrawal amount, and all Transactions will be checked to prevent money laundering and terrorist financing.

21.8. We reserve the right to deduct an administrative fee to process a Withdrawal in certain circumstances. You would be notified in advance if a transaction is subject to a fee and the amount of it. The Withdrawal will not be processed prior to your consent about the fee.

21.9. In the event you fail to provide us with the requested documents the stipulated timeframe, we may close your Account and no transactions would be processed until a satisfactory level of verification is reached.

21.10. The maximum Withdrawal amount, as well as the weekly and monthly Withdrawal limit are as per the below:

21.10.1. Daily limit: 5,000 USD (5,000 EUR/ 450,000 INR/ 5,000 CAD/ 50,000 NOK/ 650,000 JPY/ 30,000 BRL);

21.10.2. Weekly limit: 10,000 USD (10,000 EUR/ 750,000 INR/ 12,500 CAD/ 100,000 NOK/ 1,000,000 JPY/ 75,000 BRL);

21.10.3. Monthly limit: 20,000 USD (20,000 EUR/ 2,000,000 INR/ 25,000 CAD/ 200,000 NOK/ 2,000,000 JPY/ 150,000 BRL);

22. CASH OUT RULES

22.1. Cash Out shall mean your action where you accept our offer to:

22.1.1. Withdraw a part of the winning or;

22.1.2. Withdraw a part of the stake amount (both referred to as “Cash Out”).

22.2. We shall be entitled to offer you the opportunity to Cash Out the stake amount. The particular betting events and bets subject to Cash Out shall be determined at our discretion in each particular case and marked with special Cash Out visual means on the Site.

22.3. Each Cash Out offer placed by us shall state the particular part of the winning or part of the stake amount that may be cashed out by you. The terms and conditions of the Cash Out offer made by Jet10 shall vary depending on the course of the betting event, information on the start of the betting event, or another factor. Should you accept the particular Cash Out offer, the offer shall be forthwith fulfilled without any changes.

22.4. We shall be entitled to cancel a Cash Out if:

22.4.1. The Cash Out is carried out after the betting event;

22.4.2. When putting forward a Cash Out amount or confirming it, we make a material mistake;

22.4.3. You seek to take advantage of the Cash Out offers in a bad faith manner.

22.5. For the full Cash Out rules, please refer to our Betting Rules Page.


 

23. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

23.1. “Criminal Activity” shall include, without limitation:

23.1.1. Money Laundering;

23.1.2. Attacking, hacking, and/or making unauthorized alterations to/or introduce any kind of malicious code to the Site; and/or

23.1.3. Any offence under all applicable legislation.

23.2. “Fraudulent Practice” means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:

23.2.1. Fraudulent chargebacks;

23.2.2. The use by you of a stolen, cloned, or otherwise unauthorized credit or debit card and/or payment source, as a source of monies;

23.2.3. The collusion by you with others in order to gain an Unfair Advantage (as defined in paragraph 23.3), including, but not limited to, through Bonus schemes or similar incentives offered by us;

23.2.4. Any attempt to register false or misleading Account Details; and/or

23.2.5. Any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm.

23.3. “Unfair Advantage” shall include, without limitation:

23.3.1. The exploitation of a fault, loophole or error in our or any third-party’s software used by you in connection with the Site (including in respect of any of the Services);

23.3.2. The use of any ‘Bots’ for skill games and ‘Bots’ for any other use which would otherwise constitute any other Prohibited Behaviours. All Bets must be executed personally by you without the assistance of any artificial intelligence;

23.3.3. The use of third-party software or analysis systems; and/or

23.3.4. The exploitation by you, of a Problem, Error, and/or Omission as defined in paragraph 29, in any case either to your advantage and/or to the disadvantage of us or others.

23.4. Any one of the following practices in relation to the use of the Site constitute “Prohibited Behaviours” and are NOT permitted:

23.4.1. Undertaking any Criminal Activity;

23.4.2. Undertaking any Fraudulent Practice;

23.4.3. Undertaking any Unfair Advantage;

23.4.4. Abuse of Bonus campaigns or other promotions;

23.4.5. Using unfair external factors or influences (commonly known as cheating);

23.4.6. Colluding with other individuals using the Site, including but not limited to collusion through Betting within the same household or through syndicates; and

23.4.7. Opening any duplicate Accounts;

23.4.8. Harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Site.

23.5. By accepting these Terms of Use, you agree that you shall not participate in or be connected with any form of Prohibited Behaviours in connection with your use of the Site.

23.6. Any exercise of a Prohibited Behaviour will constitute a material breach of these Terms of Use.

23.7. We will take all reasonable steps to prevent and detect Prohibited Behaviours and to identify the relevant users concerned if they do occur. However, we will not be liable for any loss or damage which you may incur as a result of any Prohibited Behaviours, and any action we take in respect of the same will be at our sole and absolute discretion.

23.8. If we have any grounds to believe that:

23.8.1. You have participated in or have been connected with any form of Prohibited Behaviours, and the basis of our belief shall include the use of any fraud, cheating, and collusion detection practices (which are used in the gambling and gaming industry at the relevant time) by us, and/or by our partners and our other suppliers;

23.8.2. You have Bet and/or played online games with any other online provider of gambling and/or gaming services and are suspected (as a result of such play) of any Prohibited Behaviours or otherwise improper activity;

23.8.3. You have “charged-back” or denied any of the purchases or Deposits that you made to Your Account;

23.8.4. Your continued use of the Site may be detrimental to our regulated status, including our continued ability to be licenced by the IOM GSC; and/or

23.8.5. You become bankrupt or suffer analogous proceedings anywhere in the world,

THEN, WE SHALL HAVE THE RIGHT TO, SUSPEND AND/OR CLOSE YOUR ACCOUNT IN ACCORDANCE WITH PARAGRAPHS 26.1, 26.2, AND 26.3, AND PARAGRAPHS 26.1, 26.4, AND 26.5, RESPECTIVELY, WITHHOLD ALL MONIES IN YOUR ACCOUNT, RECOVER ANY DEPOSITS, MONIES, WINNINGS, BONUSES, AND/OR WITHDRAWALS, WHICH HAVE BEEN AFFECTED BY OR ARE IN ANY WAY ATTRIBUTABLE TO ANY OF THE EVENT(S) CONTEMPLATED IN THIS PARAGRAPH 23, FROM YOU AND/OR YOUR ACCOUNT. THE RIGHTS SET OUT IN THIS PARAGRAPH 23 ARE WITHOUT PREJUDICE TO ANY OTHER RIGHTS (INCLUDING ANY COMMON LAW RIGHTS) THAT WE MAY HAVE AGAINST YOU, WHETHER UNDER THESE TERMS OF USE OR OTHERWISE. WE ALSO RESERVE THE RIGHT TO TAKE LEGAL ACTION AGAINST CUSTOMERS INVOLVED IN SUCH PROHIBITED BEHAVIOURS.

23.9. In exercising any of our rights under paragraph 23.8 in relation to Prohibited Behaviours, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal conditions, we exercise such rights in a manner which is fair to you and to our other customers.

23.10. If your Account is suspended and/or closed in such circumstances, we are under no obligation to refund to you any Monies that may be standing to the credit of your Account at such time.

23.11. If you suspect that a person is engaged in any Prohibited Behaviours, you shall report it to us at [email protected] as soon as reasonably practicable.

24. VIRUS, HACKING, AND OTHER OFFENCES

24.1. You shall not attempt to attack, hack, and/or make unauthorized alterations to/or introduce any kind of malicious code to the Site.

24.2. By accepting these Terms of Use, you agree that you will not, without limitation:

24.2.1. Reverse engineer or decompile (in whole or in part) any software available through the Site;

24.2.2. Make copies, modify, reproduce, transmit, alter, use and/or distribute all or any part of the Site, and/or any material or information contained on it;

24.2.3. Disclose any information of Your Account to any third-party;

24.2.4. Cheat, deceive, trick, misinform or defraud us in any way through use and/or abuse of the Site;

24.2.5. Attack the Site via a denial-of-service attack or a distributed denial-of-service attack; and/or

24.2.6. Contravene any of the provisions stated herein.

24.3. We will report any suspected breach of the Computer Security Act 1992 to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

24.4. If we have any grounds to believe that you have failed to abide by the terms of these provisions in paragraph 24, THEN, WE SHALL HAVE THE RIGHT TO, SUSPEND AND/OR CLOSE YOUR ACCOUNT IN ACCORDANCE WITH PARAGRAPHS 26.1, 26.2, AND 26.3, AND PARAGRAPHS 26.1, 26.4, AND 26.5, RESPECTIVELY, WITHHOLD ALL MONIES IN YOUR ACCOUNT, RECOVER ANY DEPOSITS, MONIES, WINNINGS, BONUSES, AND/OR WITHDRAWALS, WHICH HAVE BEEN AFFECTED BY OR ARE IN ANY WAY ATTRIBUTABLE TO ANY OF THE EVENT(S) CONTEMPLATED IN THIS PARAGRAPH 24, FROM YOU AND/OR YOUR ACCOUNT. THE RIGHTS SET OUT IN PARAGRAPHS 24.3 AND 24.4 ARE WITHOUT PREJUDICE TO ANY OTHER RIGHTS (INCLUDING ANY COMMON LAW RIGHTS) THAT WE MAY HAVE AGAINST YOU, WHETHER UNDER THESE TERMS OF USE OR OTHERWISE.

25. YOUR LIABILITY

25.1. YOU UNDERSTAND THAT YOU MAY LOSE MONEY BY BETTING ON THE SITE, AND YOU ACCEPT FULL RESPONSIBILITY FOR SUCH LOSSES.

25.2. YOU SHALL INDEMNIFY US AND HOLD US, THE COMPANY ENTITIES AND OFFICERS, HARMLESS FROM ANY CLAIMS, LIABILITIES, COSTS, AND EXPENSES THAT MAY ARISE AS A RESULT OF YOUR BREACH OF THESE TERMS OF USE AND/OR A BREACH OF ANY LAWS OF ANY JURISDICTION APPLICABLE TO YOU.

25.2.1. In the event of an such breach, Your Account may be suspended in accordance with paragraphs 26.1, 26.2, and 26.3, and any Monies in Your Account may be withheld by us pending investigations, and/or the outcome of any legal and/or regulatory proceedings.

25.3. IT IS YOUR SOLE RESPONSIBILITY TO REPORT YOUR WINNINGS AND LOSSES ARISING FROM YOUR ACTIVITIES ON THE SITE TO YOUR LOCAL LAW, TAX, AND/OR OTHER AUTHORITIES. WE DO NOT PROVIDE ADVICE TO YOU REGARDING TAX AND/OR LEGAL MATTERS. IF YOU WISH TO OBTAIN ADVICE REGARDING TAX AND LEGAL MATTERS YOU ARE ADVISED TO CONTACT APPROPRIATE ADVISORS AND/OR AUTHORITIES IN THE JURISDICTION IN WHICH YOU ARE DOMICILED.

25.4. YOU AGREE TO FORFEIT ALL MONIES AND BONUSES, INCLUDING, BUT NOT LIMITED TO, MONIES AND BONUS MONIES, ACCRUED FROM ANY WINNINGS, AND/OR INVOLVED IN ANY TRANSACTION THAT IS VOID DUE TO YOUR BREACH OF THESE TERMS OF USE. YOU AGREE THAT THIS MEANS THAT WE MAY AT ANY TIME SET OFF ANY POSITIVE BALANCE OF MONIES IN YOUR ACCOUNT AGAINST ANY AMOUNT OWING BY YOU TO US.

26. SUSPENSION, CLOSURE, AND CANCELLATION OF ACCOUNTS

26.1. WE SHALL BE ENTITLED TO DECLINE A REGISTRATION OR SUSPEND AND/OR CLOSE YOUR ACCOUNT IN THE CIRCUMSTANCES EXPRESSLY SET OUT IN THESE TERMS OF USE AND/OR AT OUR SOLE AND ABSOLUTE DISCRETION AS THE CIRCUMSTANCES MAY REASONABLY WARRANT. IN SUCH INSTANCES, WE WILL ATTEMPT TO INFORM YOU THROUGH THE EMAIL ADDRESS PROVIDED IN YOUR ACCOUNT DETAILS AS SOON AS REASONABLY PRACTICABLE.

26.2. Upon the suspension of Your Account:

26.2.1. No activity related to and/or connected with the Account shall be permitted, including without limitation, Deposits, Withdrawals, and Bets (“Transactions”), until the date upon which the Account is re-activated by us;

26.2.2. No Bonuses will be credited to the Account; and

26.2.3. We will address the issue that had given rise to the suspension of the Account with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

26.3. FOR THE AVOIDANCE OF DOUBT, THE TERMS PROVIDED FOR THE SUSPENSION OF YOUR ACCOUNT IN PARAGRAPH 26.2 IS IN ADDITION TO ANY OTHER TERMS AS EXPRESSLY PROVIDED IN THESE TERMS OF USE.

26.4. Upon the closure of Your Account:

26.4.1. No activity related to and/or connected with the Account shall be permitted, including without limitation, Deposits, Withdrawals, and placing Bets;

26.4.2. All outstanding Transactions related to and/or connected with the Account may be void with immediate effect; and

26.4.3. No Bonuses will be credited to the Account; and

26.4.4. All Monies and Bonuses in the Account may be forfeited.

26.5. FOR THE AVOIDANCE OF DOUBT, THE TERMS PROVIDED FOR THE CLOSURE OF YOUR ACCOUNT IN PARAGRAPH 26.4 IS IN ADDITION TO ANY OTHER TERMS AS EXPRESSLY PROVIDED IN THESE TERMS OF USE.

26.6. You may cancel Your Account with us at any time by informing us in writing of your intention to do so by contacting us at [email protected] YOUR ACCOUNT WILL ONLY BE SUCCESSFULLY CANCELLED AFTER WE HAVE NOTIFIED YOU WITH AN ACKNOWLEDGEMENT THAT THE ACCOUNT HAS BEEN “SUCCESSFULLY CANCELLED” (“Successful Account Cancellation Notice”).

26.7. Upon receiving your request to cancel Your Account:

26.7.1. We will process your request to cancel Your Account with a view to cancel it as soon as reasonably practicable.

26.7.2. You will continue to be liable for all activities and Transactions on Your Account until you receive a Successful Account Cancellation Notice.

26.8. Upon the successful cancellation of Your Account:

26.8.1. No activity related to and/or connected with the Account shall be permitted, including without limitation, Deposits, Withdrawals, Bets, and participating in the Services;

26.8.2. All outstanding Transactions related to and/or connected with the Account will stand; and

26.8.3. No Bonuses will be credited to the Account.

26.9. FOR THE AVOIDANCE OF DOUBT, THE TERMS PROVIDED FOR THE CANCELLATION OF YOUR ACCOUNT IN PARAGRAPHS 26.7 AND 26.8 ARE IN ADDITION TO ANY OTHER TERMS AS EXPRESSLY PROVIDED IN THESE TERMS OF USE.

26.10. TAKE NOTICE THAT NOTWITHSTANDING PARAGRAPH 26.8, AND SUBJECT TO THE TERMS AS EXPRESSLY PROVIDED IN THESE TERMS OF USE, WE SHALL BE ENTITLED TO WITHHOLD, FROM THE RETURN OF THE MONIES IN YOUR ACCOUNT, ANY MONIES IN RELATION TO AND/OR IN CONNECTION WITH ANY BREACHES OF THESE TERMS OF USE AND/OR AS REQUIRED BY ALL APPLICABLE LAWS AND REGULATIONS.

26.11. Upon the successful self-exclusion:

26.11.1. No activity related to and/or connected with the Account shall be permitted, including without limitation, Deposits, Bets, and participating in the Services;

26.11.2. All outstanding Bets will stand;

26.11.3. Subject to paragraph 26.11.2, any Winnings, and will be credited to the Account; and

26.11.4. Monies in the Account will be returned to you in accordance with the terms and rules applicable for the Withdrawal of Monies from Accounts.

26.12. FOR THE AVOIDANCE OF DOUBT, THE TERMS PROVIDED FOR THE SELF-EXCLUSION FOR A SPECIFIED PERIOD IN PARAGRAPHS 26.11 ARE IN ADDITION TO ANY OTHER TERMS AS EXPRESSLY PROVIDED IN THESE TERMS OF USE.

26.13. TAKE NOTICE THAT NOTWITHSTANDING PARAGRAPH 26.11.4, AND SUBJECT TO THE TERMS AS EXPRESSLY PROVIDED IN THESE TERMS OF USE, WE SHALL BE ENTITLED TO WITHHOLD, FROM THE RETURN OF THE MONIES IN YOUR ACCOUNT, ANY MONIES IN RELATION TO AND/OR IN CONNECTION WITH ANY BREACHES OF THESE TERMS OF USE AND/OR AS REQUIRED BY ALL APPLICABLE LAWS AND REGULATIONS.


 

27. DISCLAIMER OF WARRANTIES


27.1 THE SITE, INCLUDING, WITHOUT LIMITATION, ALL CONTENT, SOFTWARE, AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH OR SENT FROM THE SITE, ARE PROVIDED "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS".


27.2 TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE COMPANY ENTITIES AND OFFICERS MAKE NO REPRESENTATION OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER (EXPRESS OR IMPLIED) ABOUT:


27.2.1 THE SITE;

27.2.2 THE CONTENT AND SOFTWARE ON AND PROVIDED THROUGH THE SITE;

27.2.3 THE FUNCTIONS MADE ACCESSIBLE ON OR ACCESSED THROUGH THE SITE;

27.2.4 THE FUNCTIONS MADE ACCESSIBLE ON OR ACCESSED THROUGH THE SITE;

27.2.5 ANY PRODUCTS OR SERVICES OFFERED VIA THE SITE OR HYPERTEXT LINKS TO THIRD-PARTIES; AND/OR

27.2.6 SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ANY LINKED SITE.

27.3 WE DO NOT WARRANT THAT:

27.3.1 THE SITE, ANY OF THE SITES' FUNCTIONS OR ANY CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR-FREE;

27.3.2 DEFECTS WILL BE CORRECTED; AND/OR

27.3.3 THE WEBSITES OR THE SERVERS THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

27.4 WE DO NOT WARRANT THAT YOUR ACTIVITIES OR USE OF THE SITE IS LAWFUL IN ANY PARTICULAR JURISDICTION AND, IN ANY EVENT, WE SPECIFICALLY DISCLAIM SUCH WARRANTIES. YOU UNDERSTAND THAT, BY USING ANY OF THE FEATURES OF THE SITE, YOU ACT AT YOUR OWN RISK, AND YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SITE OR THE CONTENT. FURTHER, THE COMPANY ENTITIES AND OFFICERS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, NONINFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE.

27.5 THE COMPANY ENTITIES AND OFFICERS SHALL NOT BE LIABLE FOR THE USE OF THE SITE INCLUDING WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THESE TERMS OF USE.

27.6 WE RESERVE THE RIGHT TO SUSPEND, DISCONTINUE, MODIFY, REMOVE OR ADD TO THE SERVICES IN ITS ABSOLUTE DISCRETION WITH IMMEDIATE EFFECT AND WITHOUT AN OBLIGATION TO PROVIDE YOU WITH NOTICE WHERE WE CONSIDER IT NECESSARY TO DO SO, INCLUDING BUT NOT LIMITED TO WHERE WE RECEIVE INFORMATION THAT YOU HAVE ENTERED INTO ANY SELF-EXCLUSION AGREEMENT WITH ANY GAMBLING OPERATOR OR WHERE WE DEEM IT NECESSARY FOR THE MANAGEMENT, MAINTENANCE OR UPDATE OF THE SITE. JET10 SHALL NOT BE LIABLE IN ANY WAY WHATSOEVER FOR ANY LOSS SUFFERED AS A CONSEQUENCE OF ANY DECISION MADE BY US IN THIS REGARD.

27.7 NOTHING IN THESE TERMS OF USE SHALL CREATE OR CONFER ANY RIGHTS OR OTHER BENEFITS IN FAVOUR OF ANY THIRD PARTIES NOT PARTY TO THESE TERMS OF USE.

27.8 NOTHING IN THESE TERMS OF USE SHALL CREATE OR BE DEEMED TO CREATE A PARTNERSHIP, AGENCY, TRUST ARRANGEMENT, FIDUCIARY RELATIONSHIP OR JOINT VENTURE BETWEEN YOU AND JET10.

28. THIRD-PARTY SUPPLIERS


28.1 We receive information and services from third-party suppliers which include event data in relation to our Services and Account management.

28.2 In some instances, where systems are provided by third-party suppliers, you may be unable to access all Account history and transactional information via systems controlled by us. In the event that you do require further information concerning data in relation to the Services or any other element of Your Account history, please contact our customer service team for assistance at [email protected]

28.3 You may be required to download and install software supplied by third parties (“Third-Party Software”) onto Your Devices. Software may include, but is not limited to, applications, promotional applications, marketing applications, facility applications, products, and software. In such instances, you will be required to enter into a separate agreement with the owner or licensor of such Software in respect of your use of the same (“End User Licence Agreement”).

28.4 In case of any inconsistency between these Terms of Use and any End User Licence Agreement, these Terms of Use will prevail in so far as the inconsistency relates to the relationship between you and us.

28.5 Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Site and different terms of use will apply for those websites. Some links to other websites, even if operated by us, may provide content not suitable for everyone, upon following a link on this Site you must read and accept the terms of use of the website you are accessing.

29. PROBLEMS, ERRORS, AND OMISSIONS


29.1 Where problems occur in the software or hardware used by us to provide the Site (“Problems”), we will take all reasonable steps to remedy the problem as soon as reasonably practicable.

29.2 Where a Problem causes any of the Services to be interrupted and/or disrupted in circumstances where they cannot be restarted from exactly the same position and/or resolved without any detriment to you or other users, we will take all reasonable steps to treat you and other users in a fair manner, in our sole and absolute discretion. In such instances, reasonable steps may include without limitation, voiding your submitted Bet and returning any Monies to the balance in Your Account.

29.3 There may be instances where errors may occur, whether before or after a Bet is placed (“Errors”). A non-exhaustive list of such instances of Errors is as follows:

29.3.1 Where we wrongly publish any event or game;

29.3.2 Where we wrongly state the Betting Rules for an event or game;

29.3.3 Where we wrongly allow the placement of Bet for an event or game;

29.3.4 Where we wrongly accept the placement of a Bet for an event or game;

29.3.5 Where we wrongly state the details of an event or game;

29.3.6 Where we wrongly state the start time of an event or game;

29.3.7 Where we wrongly suspend, cancel, and/or conclude an event or game;

29.3.8 Where we wrongly state the terms of a Contest as a result of obvious error, omission in inputting the information related to the Contest, and/or as a result of computer malfunction.

29.3.9 Where we wrongly award you with Winnings as a result of a manual or computer input error;

29.3.10 Where we wrongly award you with the wrong amount of Winnings as a result of a manual or computer input error;

29.3.11 Where we wrongly award you with free Monies or Bonuses; and/or

29.3.12 Where we wrongly made an error as a result of a Prohibited Behaviour under paragraph 23.

29.4 In the event of an Error, we reserve the right to:

29.4.1 Correct any Error made on a Bet placed, and re-resolve the same at the correct terms which were available, or should have been available through us (absent the error) at the time the Bet was placed, and the Bet will be deemed to have taken place on the terms which were correct, or where lacking, then the terms which were usual, for that Bet;

29.4.2 Where it is not reasonably practicable to correct and re-resolve under 29.4.1 above, to declare the Bet void and return your stake into Your Account; and/or

29.4.3 In circumstances where the Error has resulted from a Prohibited Behaviour, to take the steps set out in paragraph 23.8.

29.5 Any Monies, Bonuses, and/or Monies converted from Bonuses that are credited to Your Account or paid to you as a result of an Error, shall be deemed, pending resolution under paragraph 29.4, to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you. Where such circumstances exist, if you have Monies and/or Bonuses in Your Account, we may reclaim such Monies and/or Bonuses from Your Account. We agree that we shall use all reasonable endeavours to detect any Errors and inform you of them as soon as reasonably practicable.

29.6 You shall inform us at [email protected] as soon as reasonably practicable should you become aware of any Error.

29.7 WWhere you have used Monies and/or Bonuses, which have been credited to Your Account and/or awarded to you as a result of an Error, to place a Bet, we shall void such Bets, as well as withhold any Winnings that you may have won from such Monies and/or Bonuses used to place a Bet, and if we have paid out on any such Bets, such amounts shall be deemed to be held by you on trust for us, and we can immediately reclaim these Monies, Bonuses, and/or Winnings from Your Account if you have sufficient balance, or you shall be immediately repay to us any such amounts when a demand for repayment is made by us to you.

30. EVENTS OUTSIDE OF OUR CONTROL


30.1 Without prejudice to our obligations contained within the various laws and regulations of the Isle of Man, we are NOT liable for any loss and/or damage that you may suffer caused by events outside our reasonable control, including without limitation, power failure, trade or labour dispute, act, failure or omission of any government or authority, obstruction or failure of telecommunication services, or any other delay or failure caused by a third-party or otherwise outside of our control. In such an event, we reserve the right to suspend and cancel the products and/or Services on the Site without incurring any liability.

30.2 We are NOT liable for the failure of any equipment or software howsoever caused, wherever located or administered, or whether under our direct control or not, that may prevent the operation of the products and/or Services on the Site, or that prevents you from being able to contact us.

30.3 We will NOT be liable for any failure to perform by any third-party.

31. LIMITATION OF OUR LIABILITY


31.1 YOU UNDERSTAND AND AGREE THAT WE LIMIT OUR LIABILITY IN CONNECTION WITH YOUR USE OF THE SITE AS SET FORTH. UNDER NO CIRCUMSTANCES SHALL THE COMPANY ENTITIES AND OFFICERS, BE LIABLE TO YOU FOR ANY LOSS AND/OR DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, ECONOMIC, PUNITIVE, OR CONSEQUENTIAL DAMAGES) THAT ARE DIRECTLY OR INDIRECTLY RELATED TO:

31.1 THE SITE:

31.1.2 THE USE OF, INABILITY TO USE, OR PERFORMANCE OF THE SITE;

31.1 THE SITE:

31.1.2 THE USE OF, INABILITY TO USE, OR PERFORMANCE OF THE SITE;

31.1.3 ANY ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY THE COMPANY OR LAW ENFORCEMENT AUTHORITIES REGARDING YOUR USE OF THE SITE;

31.1.4 ANY ACTION TAKEN IN CONNECTION WITH COPYRIGHT OWNERS; AND/OR

31.1.5 ANY ERRORS OR OMISSIONS IN THE SITE'S TECHNICAL OPERATION, EVEN IF FORESEEABLE OR EVEN IF THE COMPANY ENTITIES AND OFFICERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, STRICT LIABILITY TORT (INCLUDING, WITHOUT LIMITATION, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, OR THEFT OR DESTRUCTION OF THE SITE).

31.2 IN NO EVENT WILL THE COMPANY ENTITIES AND OFFICERS BE LIABLE TO YOU OR ANYONE ELSE FOR LOSS OR INJURY, INCLUDING, WITHOUT LIMITATION, DEATH OR PERSONAL INJURY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

31.3 THE USE OF, INABILITY TO USE, OR PERFORMANCE OF THE SITE;

31.4 THE COMPANY ENTITIES AND OFFICERS ARE NOT RESPONSIBLE FOR ANY DAMAGE TO ANY USER'S COMPUTER, HARDWARE, COMPUTER SOFTWARE, OR OTHER EQUIPMENT OR TECHNOLOGY INCLUDING, WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE OR ANY OTHER TECHNICAL OR OTHER MALFUNCTION.

31.5 YOUR ACCESS TO AND USE OF THIS SITE IS AT YOUR RISK. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY OF THE CONTENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING THE SITE.

31.6 YOU RECOGNIZE AND CONFIRM THAT IN THE EVENT YOU INCUR ANY DAMAGES, LOSSES OR INJURIES THAT ARISE OUT OF THE COMPANY ENTITIES AND OFFICERS’ ACTS OR OMISSIONS, THE DAMAGES, IF ANY, CAUSED TO YOU, ARE NOT IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION PREVENTING ANY EXPLOITATION OF ANY WEBSITE OR OTHER PROPERTY OWNED OR CONTROLLED BY THE COMPANY ENTITIES AND OFFICERS, AND YOU WILL HAVE NO RIGHTS TO ENJOIN OR RESTRAIN THE DEVELOPMENT, PRODUCTION, DISTRIBUTION, ADVERTISING, EXHIBITION OR EXPLOITATION OF ANY COMPANY WEBSITE OR OTHER PROPERTY OR ANY AND ALL ACTIVITIES OR ACTIONS RELATED THERETO.

31.7 BY ACCESSING THE SITE, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED. ACCORDINGLY, YOU AGREE TO WAIVE THE BENEFIT OF ANY LAW THAT OTHERWISE MIGHT LIMIT YOUR WAIVER OF SUCH CLAIMS.

32. INDEMNITY

32.1. YOU AGREE TO FULLY INDEMNIFY, DEFEND AND HOLD THE COMPANY ENTITIES AND OFFICERS, HARMLESS, IMMEDIATELY UPON DEMAND, FROM AND AGAINST ALL CLAIMS, DEMANDS, LIABILITIES, DAMAGES, LOSSES, COSTS AND EXPENSES, INCLUDING LEGAL FEES, (REGARDLESS OF THEORY OF LAW) ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS OF USE, ANY LAW OR THIRD PARTY RIGHTS, AND THE RULES AND REGULATIONS OR ANY OTHER LIABILITIES ARISING OUT OF YOUR USE OF THE SITE AND/OR USE BY ANY OTHER PERSON USING THE SITE USING YOUR PERSONAL INFORMATION DETAILS, WHETHER OR NOT WITH YOUR AUTHORISATION.

 

33. CLAIMS AND DISPUTES



33.1. We will seek criminal and contractual sanctions against you if you are found to have been involved in fraud, dishonesty and/or criminal acts:

33.1.1. We will withhold payment to you where you are suspected to have been involved in fraud, dishonesty and/or criminal acts.

33.1.2. You shall indemnify and shall be liable to pay to us, on demand, all costs, charges, and/or losses sustained and/or incurred by us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your fraud, dishonesty and/or criminal act.

33.2. We reserve the right to withhold Winnings and/or Withdrawals, and to declare Bets void, if we have evidence that the following has occurred:

33.2.1. The integrity of the event or game has been called into question for any reason whatsoever;

33.2.2. The event or game has been manipulated; and/or

33.2.3. Match-fixing has taken place.

33.3. Evidence of the instances in paragraph 31.2 may be based on the size, volume or pattern of Bets transacted across any or all of our product and/or service channels. Notwithstanding this, a decision given by the relevant governing body of the sport in question, our licensing authority and/ or any relevant industry association (if any) will be conclusive.

33.4. If there is any dispute relating to the placing of Bet, you should notify us BEFORE THE FINALIZATION OF THE ACCEPTANCE of Bet, and BEFORE THE EVENT or GAME ON WHICH THE Bet was placed occurs. We shall investigate such disputes accordingly and resolve them reasonably in our sole and absolute discretion.

34. COMPLAINTS AND RESOLUTION

34.1. If you wish to raise a complaint about any aspect of the Site, please contact our customer support team ([email protected] ) with details about your complaint.

34.2. We will endeavour to resolve any reported matter promptly, looking to resolve a complaint within fourteen days of receiving it.

34.3. The complaint will be escalated internally further to the Management team. In order to escalate a complaint, you will need to clearly state your reasons for not agreeing with the previous decision, as well as any other relevant information. The decision of the Management (having completed such escalation as we consider reasonable in the circumstances) will be considered as our final decision.

34.4. If you remain unhappy with any solution offered by us, then you acknowledge that you may submit a complaint to the IOM GSC here.

34.5. We strive to ensure the full protection of all our customers and their bets; however, there are certain events that are beyond our control. If for any reason, the customer is disconnected from the game server, we cannot be held liable for any losses that may result from this disconnection. We will undertake our best endeavours in ensuring that the balance of Your Account is recorded on the server and is not affected by the disconnection in any way. If a line has been disconnected or becomes unresponsive, when the customer logs on, the balance of credits recorded on the server after the last bet was completed is displayed. By placing any further wagers, the customer accepts the results of any previous wager. As such, at our discretion, the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the customer feels the result of any of the games is unfair or incorrect, they should contact customer support immediately and report the discrepancy.


 

35. LAW AND JURISDICTION

35.1. The construction, validity and performance of these Terms of Use will be governed by the laws of the Isle of Man. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive and/or similar relief.

35.2. Gambling debts are enforceable in law in the Isle of Man.

35.3. The English language version of these Terms of Use will prevail over any other language version issued by us.

36. INTELLECTUAL PROPERTY

36.1. The content on the Site, including without limitation, any copyright, patent, registered design, the text, software, scripts, source codes, specifications, templates, graphics, photos, sounds, music, videos, interactive features and the like and the trademarks, service marks and logos contained therein ("Intellectual Property"), are owned by or licenced to us, subject to copyright and other intellectual property rights under Isle of Man and foreign laws, and international conventions.

36.2. Content on the Site is provided to you AS IS for your information and personal use only, and except to the extent required to use the Site for the purpose of participating in the Services, no part of the Site may be reproduced and/or stored, modified, copied, republished, uploaded, posted, transmitted, and/or distributed, by any means or in any manner, and/or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.

36.3. You agree to not engage in the use, copying, or distribution of any of the Intellectual Property other than expressly permitted herein. If you download or print a copy of the Intellectual Property for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the Site or features that prevent or restrict use or copying of any Intellectual Property or enforce limitations on use of the Site or the Intellectual Property therein.

36.4. Some features of the Site may allow you to submit or transmit audio, video, text, or other materials (collectively, "User Content") to or through the Site. When you provide User Content, you grant to the Company Entities a non-exclusive, worldwide, irrevocable, royalty-free, transferable, fully sub-licensable licence to use, distribute, edit, display, archive, publish, sublicence, perform, reproduce, make available, transmit, broadcast, sell, translate, and create derivative works of those User Content, and your name, voice, likeness and other identifying information where part of a User Content, in any form, media, software, or technology of any kind now known or developed in the future, including, without limitation, for developing, manufacturing, and marketing products. You hereby waive any moral rights you may have in your User Content.

36.4.1. We respect your ownership of User Content. If you owned a User Content before providing it to us, you will continue owning it after providing it to us, subject to any rights granted in these Terms of Use and any access granted to others. If you delete a User Content from the Site, our general licence to that User Content will end after a reasonable period of time required for the deletion to take full effect. However, the User Content may still exist in our backup copies, which are not publicly available. If your User Content is shared with third parties, those third-parties may have retained copies of your User Content. In addition, if we made use of your User Content before you deleted it, we will continue to have the right to make, duplicate, redistribute, and sub-licence those pre-existing uses, even after you delete the User Content. Cancelling Your Account on the Site will not automatically delete your User Content.

36.4.2. Except as provided in the Privacy Notice, we do not guarantee that User Content will be private, even if the User Content is in a password-protected area. Accordingly, you should not provide User Content that you want protected from others.

36.5. In addition, you agree that any User Content you submit shall not contain any material that is, in our sole and absolute discretion, inappropriate, obscene, vulgar, unlawful, or otherwise objectionable (hereinafter, "Prohibited Content"). Posting of any Prohibited Content, in addition to any and all other rights and remedies available to us, may result in the suspension and/or closure of Your Account in accordance with paragraphs 26.1, 26.2, 26.3, 26.4, and 26.5, respectively.

36.5.1. We may refuse or remove a User Content without notice to you. However, we have no obligation to monitor User Content, and you agree that the Company Entities and Officers will NOT be liable for User Content or any loss or damage resulting from User Content.

36.5.2. You represent and warrant that you have all rights necessary to grant to us the licence above and that none of your User Content are defamatory, violate any rights of third parties (including intellectual property rights or rights of publicity or privacy), or violate applicable law.

36.6. Any commercial use or exploitation of the Site and/or its content is strictly prohibited.

36.7. We reserve all rights not expressly granted in and to the Site and the Intellectual Property.